Levelling up the customer experience… with intention

When a company/department is truly intentional about customer care—empowering its people and merging its processes—outstanding customer service becomes the outcome consistently, from the first greeting to the final meeting. When all touch points are exemplary experiences, a customer has a much greater incentive to return, as well as recommend us to others.

Topics covered:

• Evaluate and improve your company/department's commitment to excellent customer service
• Differentiate and raise your service to become the chosen provider
• Develop, design and create standards for excellent customer service
• Assess your customer needs, desires, categories and emotions at an individual level
• Understand the processes necessary to develop a culture that consistently delivers excellent customer service
• Recover effectively from service failure to then, turn it into opportunities to strengthen your customer relationships

This course is for:

• Entrepreneurs
• Professionals
• Leaders and managers

Length of course:

• This course will be offered online from 9:30–11:30 am on May 21, 22, and 25.

Facilitated by:

Marsha Doiron