Overview: Conflict and dispute are a natural part of life and are often found in the workplace. Conflict itself can be a healthy thing, but it also can be very destructive. How conflict and dispute are resolved can ultimately determine the success or downfall of your work environment.

The Certificate in Conflict Resolution program will provide the practical skills required to turn conflict in the workplace into a positive, instead of allowing it to decay morale and productivity. Areas such as conflict theory, managing different types of people, communication within conflict, having difficult conversations, restorative dialogue, and Indigenous approaches to conflict resolution, will be examined and discussed in detail.

At the end of the Certificate in Conflict Resolution program, participants will have the skills and confidence necessary to resolve conflict, mediate, and bring together opposite parties within the workplace.

Please note that completion of the Foundations of Conflict Resolution is mandatory in order to register for and complete any other courses within this certificate program.

Designed for: Managers, team leaders, supervisors, human resources personnel, union representatives, and anybody who works with other people.

Duration: Six (6) courses for forty-eight (48) hours

Courses:

• Foundations of Conflict Resolution
• History of Conflict with Indigenous People
• Conflict Skills: Applications and Insights
• Communication Skills for Conflict Resolution
• Handling Difficult Conversations
• Restorative Dialogue

Facilitators: Jacinta Gallant, Bethany Knox, Julie Pellissier-Lush.

For more information/register