UPEI would like to remind you of the coming changes related to multi-factor authentication (MFA). Today (January 25), MFA will be applied to all student accounts, and the approval approach for the Microsoft authenticator app will change, requiring you to enter a code provided when you log into UPEI services such as email.

Do I have to do anything to prepare for this change? 
In preparation for these changes, please ensure that you have at least one MFA method registered for your UPEI account. 

For those who are using the Microsoft authenticator app, make sure you have the latest version of the app installed on your mobile device.

Where can I get help to set up MFA? 
ITSS is offering various pop-up support opportunities to help you with MFA. Drop by and see us at the following locations:

•    Tuesday, January 24: 4:30 to 8:00 pm, Robertson Library

•    Wednesday, January 25: 11:00 am to 1:00 pm, W.A. Murphy Student Centre, and 4:30 to 8:00 pm, Robertson Library

•    Thursday, January 26: 11:00 am to 1:00 pm, W.A. Murphy Student Centre, and 4:30 to 8:00 pm, Robertson Library

•    Friday, January 27: 4:30 to 8:00 pm, Robertson Library

•    Saturday, January 28: 10:00 am to 2:00 pm, Robertson Library

Unable to make one of the pop-up locations? Use our helpful three-step process: ITSS M365 Info and check out our training video and text-based guide here. 

Need further assistance? Contact the ITSS Help Desk at helpdesk@upei.ca or (902) 566-0465.