UPEI would like to remind you of the coming changes associated with your UPEI account. On January 24, multi-factor authentication (MFA) will be applied to all student accounts, and the approval approach for the Microsoft authenticator app will change to number matching.

Does this change impact me?
Anyone using a UPEI account in a student capacity will require MFA.  

Any faculty, staff, or students currently using the Microsoft authenticator app as a registered MFA method or anyone currently using an Apple watch for approval notifications will be impacted as tap approvals will change requiring you to enter a two-digit code instead.

Do I have to do anything to prepare for this change?
In preparation for these changes, please ensure that you have at least one MFA method registered. For those who are using the Microsoft authenticator app, make sure you have the latest version of the App installed on your mobile device.

Where can I get help to make sure I’m ready for January 24?
ITSS is offering various pop-up support opportunities to help you with MFA. Drop by and see us at the following locations:
•    Monday, January 23: 11:00 am to 1:00 pm, W.A. Murphy Student Centre
•    Tuesday, January 24: 11:00 am to 1:00 pm, W.A. Murphy Student Centre
•    Wednesday, January 25: 11:00 am to 1:00 pm, W.A. Murphy Student Centre
•    Thursday, January 26: 11:00 am to 1:00 pm, W.A. Murphy Student Centre

Unable to make one of the pop-up locations? Use our helpful three-step process: ITSS M365 Info and check out our training video and text-based guide here.

Need further assistance? Contact the ITSS Help Desk at helpdesk@upei.ca or (902) 566-0465.

Set up MFA for your UPEI student account prior to January 24, and your name will be entered into a draw for a UPEI Bookstore gift card!