UPEI requires an experienced Technology & Solutions Manager to support the deployment and operationalization of program specific technological infrastructure and applications. Initially working as part of the Faculty of Medicine Technology Integration Team, the Manager works directly with other IT professionals, departmental staff, and program leaders in the adoption and adaptation of relevant standards and procedures for IT infrastructure and delivery of services supporting students, faculty, and staff. 

In collaboration with UPEI ITSS, Memorial University of Newfoundland and Labrador (Memorial) HSIMS and Enterprise IT, and provincial partners (Health PEI and Province of PEI IT Shared Services), the Manager supports and maintains the integration of solutions and connectivity providing students and faculty with intuitive, secure access to required educational resources.

This role requires an engaging, creative, forward-thinking team player who is eager to work with new technology and help define how that technology is used to support medical education now and into the future.

RESPONSIBILITIES:  

• Provide strategic and tactical planning, development, evaluation, and coordination of the technology systems that support the Faculty of Medicine’s and UPEI’s strategic goals
• Manage the activities of IT staff, including:
  • Recruit, hire, train, mentor, and facilitate success of the team members
  • Conduct one-on-one meetings with and conduct performance reviews for staff
• Collaborate with the IT Service Desk and IT Support teams, and other departments to prioritize and support their IT Infrastructure requirements
• Analyze and resolve system/technology issues and needs
• Contribute to the maintenance of an inventory of all digital assets, including identifying asset owners and custodians, and appropriate diagrams and documentation of all critical components
• Hold team accountable for excellence and timeliness in service delivery
• Continuously improve effectiveness, efficiency, and customer satisfaction for customers by determining and evaluating key performance indicators (KPI) and metrics
• Champion continuous improvement for people, process, and technology
• Establish and maintain strong working relationships with UPEI, Memorial, and Provincial stakeholders
• Ensure compliance with data privacy regulations when handling information within applications and within the UPEI infrastructure
• Create procedural documentation and technology-based communications for the stakeholder community
• Assist in change management initiatives related to system upgrades or process changes
• Other related duties as required

QUALIFICATIONS

• Bachelor degree in the field of Computer Science, Information Science, Management Information Systems, or Business Administration 
• Seven years of experience with emphasis on IT Infrastructure and/or application support and implementation or an equivalent combination of education and related work experience is required
• Demonstrable leadership experience
• Experience in managing a staff of 2 to 5 individuals as well as operational and capital budgets
• IT Network administration (including Wireless systems), with proven experience in a Cisco environment (experience with Cisco Software Defined Networking would be considered an asset)
• Proven knowledge of hosted and on-premise enterprise application ERP, reporting and infrastructure technologies
• Experience in leading organizational change management
• Demonstrable experience handling highly confidential information 
• Experience working at a post-secondary educational institution would be considered an asset 
• Strong organizational skills coupled with the ability to handle multiple tasks, meet deadlines, and excel in a fast-paced environment characterized by changing priorities
• Excellent written and oral communications skills
• Ability to effectively interact and liaise with diverse groups
• Proven analytical and creative problem-solving abilities
• Ability to engage in active listening translating client needs into technological deliverables
• Demonstrated ability to thrive in and contribute to an integrated and collaborative team environment and to apply a positive team approach to working with colleagues
• Intermittent work outside the normal operating hours of the Department may be required. 
• Some exposure to disagreeable conditions typical of a position exposed to stress and pressure associated with projects and organizational change.
• Ability to conduct research into systems issues and products as required

TERM:                       As soon as possible until April 30, 2026. Term may be reduced or extended depending on performance, available funding and departmental requirements.

HOURS:                    37.5 hours per week

SALARY:                 $106,465 to $118,044 per annum

CLOSING DATE:    October 14, 2024

Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link posted on the UPEI Human Resources website (www.upei.ca/hr/)

If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number (902) 894-2895 

UPEI is committed to equity, diversity, inclusion, and reconciliation and believes in providing a positive learning and working environment where every person feels empowered to contribute. UPEI is committed to the principle of equity in employment and encourages applications from underrepresented groups including women, Indigenous peoples, visible minorities, persons with disabilities, persons of any sexual orientation or gender identity, and others with the skills and knowledge to productively engage with diverse communities. If you require accommodation in any part of the process, please direct your inquiries, in confidence, to our HR Officer, hrofficer@upei.ca. 

Only those applicants who are invited to an interview will be acknowledged.