This one day course offers tools and strategies for dealing constructively with workplace conflict. Through lectures and exercises, participants will:

• Explore self-awareness, in terms of how they personally think about and respond to conflict
• Examine various conflict resolution styles, with an emphasis on resolving workplace conflict through collaboration and cooperation
• Examine the basis of interest-based conflict resolution, learning to distinguish between positions and interests or needs
• Work on active listening skills and on sharing their perspective in a way that emphasizes impact, rather than intent
• Learn how to frame conflict in a way that invites creative problem-solving around needs and interests
• Learn how collaborative strategies can be put into practice by workplace supervisors and managers

Register for this course by clicking here. It will take plcae on March 12, 2017, for more information email sdl@upei.ca or call 902 628-4394.