In order to communicate effectively, individuals have to master the techniques of effective listening and self expression. These skills involve verbal and non-verbal behaviours as well as the ability to speak with persuasion and confidence. This session will look at both sides of the communication equation. This session offers helpful strategies to: *Develop techniques to communicate assertively. *Speak effectively when conversing about conflict. *Recognize the barriers that can get in the way of listening. This training session will be held on Monday, March 23, 2015 ​from 1:00 to 2:00 pm in Bill and Denise Andrew Hall, Room 142. If you would like to attend the session, please pre-register by contacting Megan at mgee@upei.ca. Release-time from your department is generally needed to participate.